• Assistant Store Manager - Molton Brown - Richmond

    Job Location UK-Richmond
    Molton Brown
    Job ID
  • Overview

    Do you have assistant, concession or senior sales experience and a strong retail background, preferably in beauty or luxury retail?



    Then we’d love to hear from you!



    Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.



    We are currently recruiting for an Assistant Store Manager for our store in Richmond. You will be supporting the Store Manager with the Management and motivation of the team, and actively driving and contributing to the sales and profitability of the store.


    Sales and profit

    • Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
    • Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
    • Encourage and motivate team to achieve sales targets
    • Assist store manager in the effective management of payroll
    • Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
    • Assist the store manager with the planning and organising of store stock takes
    • Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

    Customer service excellence

    • Ensure all customers receive a high standard of service
    • Lead by example in delivering excellent selling and service skills by consistently following a Blend that Works
    • Be a brand ambassador and role model for the team
    • Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

    Product knowledge

    • To attend product training and any subsequent refresher training offered
    • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc.

    Leading and developing the team

    • Motivate store team through communication and coaching to deliver store KPI’s
    • Support and deliver in store training to develop the team and meet the needs of the business
    • Assist with the recruitment and retention of store team
    • Assist store manager with planning and organising of daily activity rota to achieve objective
    • Assist in managing the performance on the team

    Store environment

    • Ensure consistent delivery of housekeeping and presentation standards throughout the store
    • Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and room
    • Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard

    Policy adherence

    • To be accountable for the adherence and implementation of company policies and procedure
    • Contribute to the health and safety of others and yourself by following safe working practises
    • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to


    Additional duties

    • To carry out any other duties that is reasonably requested
    • To support in other Molton Brown locations when the business needs dictate


    • Existing assistant, concession or senior sales experience essential
    • Minimum of 2 years retail experience
    • Experience within the beauty environment desirable
    • Flexibility in working arrangements
    • Ability to travel within reasonable distance if required

    Please note that due to the number of applications we receive, we are unable to commit to returning back to you as to the status of your application.


    Unless you hear from us within 2 weeks, please assume you have not been successful and please accept our best wishes for you and your job search. We appreciate your interest in Molton Brown.


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