Kao

  • Account Consultant

    Job Location US-NY-New York
    Brand
    Oribe
    Office
    New York (West 12th Street)
    Job ID
    2019-5233
  • Overview

    The Account Consultant (AC) is an inside sales representative / customer service representative that is responsible for building strong relationships and increasing replenishment revenue with the company’s existing salon and retail clients throughout an assigned, multi-state geographic territory. 

     

    This is a junior level position in the Oribe sales team.

     

    The Account Consultant is expected to provide a surprising and elevated customer service experience by anticipating customer needs and delivering on those needs in a customized and craftsman like manner.

    Responsibilities

    • Grow account revenues within a multi-state geographic territory through building strong relationships with clients and working to implement sell-in and sell-through strategies on an individual account level.
    • Responsible for goal achievement, new product sell in, and product subscriptions.
    • Provide superior customer service to clients, fielding inbound calls to receive orders and resolve issues.
    • Manage a systematic bi-weekly outbound call rotation for all of assigned accounts.
    • Clearly articulate Oribe Hair Care’s marketing and education programs.
    • Meet and entertain clients during company events.
    • Work as a team with 3-4 Brand Managers and Product Knowledge specialists in assigned geographic territories.
    • Collaborate with other departments and team members to support company initiatives, events and special projects.
    • Actively participate in meetings. Sharing ideas or presenting information that will contribute to the overall development of the team.
    • Process and follow-up on orders, including communicating with warehouses to ensure timely and accurate shipping and receipt.
    • Manage business , maintain client information and conduct on-going analysis of accounts using Oribe Hair Care Customer Relationship Management software.
    • Support and follow all company sales policies and procedures.
    • Attend in-field education, company events or special visits to key accounts on an as needed basis.
    • Attend weekend and evening appointments or events on an as needed basis.

    Qualifications

    • Bachelor’s Degree preferred or minimum of 3-5 years of relevant sales experience.
    • Customer service experience
    • Outside Sales in Fashion and/or Salon Industry experience preferred
    • Computer savvy, with proficiency in MS Word, Excel, PowerPoint and Outlook.
    • Proven sales and/or consulting ability with strong communication skills.
    • Strategic and analytical thinker with strong problem-solving abilities and organizational skills.
    • Passion for excellent customer service
    • Negotiation skills and techniques
    • Highly organized with the ability to proactively identify and resolve problems
    • Ability to thrive in a fast-paced environment

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